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FAQ2018-05-22T14:24:08+00:00

General Questions

How long has ARIANNE been in the relocation industry?2018-06-02T16:46:04+00:00

ARIANNE Relocation has been successfully relocating families and businesses for over 20 years.

Where in Canada does ARIANNE offer services?2018-04-26T07:54:58+00:00

ARIANNE delivers destination services in all major cities across Canada, including Montréal, Ottawa, Toronto, Winnipeg, Edmonton, Calgary and Vancouver, as well as in rural areas through our vast network of partners.

What is the best way for me to contact ARIANNE?2018-05-14T10:37:08+00:00

You can get in touch with ARIANNE through a contact form on our contact page here. ARIANNE is also on social media, so come and find us on Facebook, LinkedIn, Twitter and Instagram. We’d love to hear from you!

Why should we use a relocation agency, why can’t we just relocate ourselves?2018-04-26T07:50:47+00:00

Relocating is not simply a matter of finding a home and moving in. Everything should be carefully choreographed so that all the pieces fall into place at the appropriate time; the right house in the right area, the best school or childcare, and all the government regulations that have to be met. Visas, if necessary, will have to be organised, banking, mortgage, Medicare, social insurance, new driver’s licenses have to be arranged and all this whilst you try to find your bearings in a new city, perhaps country.

How will ARIANNE assist me with my relocation?2018-05-17T17:12:52+00:00

ARIANNE’s uniquely comprehensive relocation guides will assist you step-by-step through the relocation process, with advice and recommendations on everything from employment and childcare through to leisure activities and the grocery shopping! ARIANNE also offers tele-consultation and in-person services to answer any questions or problems you may have, from before your arrival to the moment you call your new destination city home.

Is ARIANNE a person? Why did you choose the name ARIANNE Relocation Specialists?2018-06-02T16:47:44+00:00

ARIANNE Relocation Specialists was named after the Myth of Ariadne and Theseus. In Greek mythology, Ariadne’s thread guided Theseus out of the labyrinth. The idea of basing our company name on a life-saving guide made a lot of sense!

I did not have ARIANNE to help relocate me and it has been a disaster, what can I do now?2018-04-24T12:18:09+00:00

ARIANNE will help you pick up the pieces and to put you back on the right path. Your counsellor will consult with you to establish where adjustments in your situation need to be made and with our strong network of contacts we will do everything in our power to right the wrongs.

When should I start preparing for my move?2018-05-14T11:19:10+00:00

Relocating to Canada can be a daunting and complex process, and we advise that you start preparations as soon as possible. In our relocation guides we have included recommendations and a checklist of steps to take at various stages of your relocation journey: phase one from two to six months before departure; and phase two from one to two months before departure.

What happens if I need to get my work permit quickly; or if there is some delay in the process?2018-05-14T11:44:33+00:00

ARIANNE works with experienced immigration lawyers whose speciality is to assist professionals in obtaining their work visas as promptly as possible.

What do we do about our pets; can we bring them with us?2018-04-26T08:04:01+00:00

ARIANNE will provide you with all the information needed for you to relocate your pet to Canada. When required, we will coordinate this service with a pet relocation specialist.

How will I know what to do to prepare for my relocation?2018-05-14T11:41:28+00:00

There will be a myriad of essential decisions to be made and paper work to prepare. ARIANNE will work with you to answer your questions and provide you with checklists/guides to ensure nothing is overlooked.

How will we know which area in our new city is right for us?2018-04-24T12:03:57+00:00

Many factors will effect your choice, factors such as lifestyle, budget, how far you are willing to travel to work, schooling, whether you are a family, a couple or single. ARIANNE’s local knowledge will help you make the right choice.

Will we have somewhere to live when we arrive?2018-05-14T11:37:51+00:00

ARIANNE has developed a network of temporary stay housing properties perfect for the first few weeks or first month of your stay in Canada. These fully furnished accommodations are centrally located and cost effective when compared to a long term hotel stay.

My child is not school-aged yet. Can ARIANNE help me find childcare services?2018-04-24T12:07:12+00:00

ARIANNE realises how important childcare is to parents and will assist you in finding the right facility for you and your child.

Can ARIANNE help us buy or rent a home?2018-05-17T11:55:45+00:00

Yes, ARIANNE understands that finding the right home is vital for the success of your relocation. ARIANNE will provide you with the services of a certified real estate agent specialized in assisting relocating clientele find their new home.*

*In the province of Quebec, all real estate/brokerage transactions will be carried out by certified real estate brokers and agents members of OACIQ.

Can ARIANNE help to ensure the quality and continuity of our children’s education?2018-04-26T08:06:52+00:00

At ARIANNE we pride ourselves on our knowledge of the Canadian education system. We will work with you to ensure the continuing excellence of your children’s education. There are many things to consider when discussing education in Canada; your work status plays a part, your destination is also pertinent as each province has its own guidelines on education. Which school system will you choose; private or public, English and/or French, immersion, international, religious? Will there be an entrance exam; are there available places in the appropriate age groups? What are the tuition fees? ARIANNE will address your parental concerns and facilitate the enrolment procedures.

Will ARIANNE be able to help us at the end of our assignment in Canada?2018-04-26T09:56:59+00:00

Departure assistance is useful to help you transition back to your home country or prepare you for your new destination. ARIANNE will guide you once again in the many steps required to leave Canada with peace of mind.

How will I know whose services to contract with regards to my settling-in?2018-04-24T12:09:01+00:00

This is an important question as we sometimes forget that replacing what we take for granted everyday such as bank accounts, utilities, cars, cell phones, etc., takes time and local knowledge. ARIANNE has developed a broad network of trusted contacts that we will gladly share with you.

Can ARIANNE help my partner find work after our relocation?2018-04-24T12:14:57+00:00

ARIANNE works with professional career counsellors which can work with your partner to help him/her understand the employment opportunities available in your new destination city.

Questions about our Services

Why should I pay for a relocation guide when there is free information online?2018-05-14T10:53:05+00:00

At ARIANNE we have 20+ years of experience in the relocation business and will give you the answers to the questions you didn’t even realise you needed to ask. Our relocation guides are comprehensive, full of the most up-to-date information on all aspects of relocating to Canada, easy to read and easily accessible. You’ll save time searching through the tangled web of information to be found online, and will have peace of mind knowing that what you’re reading has helped thousands before you relocate successfully.

What should I do if I’m not satisfied with one of ARIANNE’s guides?2018-05-17T12:01:11+00:00

Our business exists on your satisfaction, so if you’re not happy with our guide, we want to hear it. Get in touch and we’ll try our hardest to solve the problem.

I have bought an online relocation guide, but would also like to speak to someone in person. Can I upgrade?2018-04-26T10:09:33+00:00

At ARIANNE, we understand that every relocation is different, and sometimes you’ll have questions that will need specific answers. If you wish to upgrade your membership to include an hour’s tele-consultation with one of ARIANNE’s relocation specialists, you can do so at any time for just $100.

I have bought an online relocation guide, but have decided to relocate to a different city. Is it possible to switch guides?2018-05-17T11:59:19+00:00

Relocating is a complex process and we recognise that sometimes plans change. That’s why we’re happy for you to switch from one city guide to another in the course of your membership. Just let us know on our Facebook group or via the contact page!

I want to relocate to Canada, but don’t know which city yet. Is there a general guide for moving to Canada?2018-04-26T10:03:32+00:00

We are in the process of compiling a general guide to moving to Canada, but because of provincial differences, we’d recommend researching a specific city to start with! Montréal and Toronto are our most popular destinations, but given the individualities of the Québec system, we recommend starting with the Toronto guide. If you change your mind in the course of your membership, we’ll be happy to let you switch access to any of the other city guides free of charge!

How long is a tele-consultation with ARIANNE Relocation Specialists?2018-06-25T19:39:05+00:00

Our tele-consultations last for one hour, which we find is plenty of time to address the types of questions that most people have. There will also be a questionnaire to fill out in advance of the consultation, to ensure that our relocation specialist is fully prepared and so that you get the most out of the experience. We also offer two-hour consultations for more complicated relocations, with larger families for example. Additional consultations can be scheduled later, at any time you feel the need to speak with a specialist and have your questions answered.

Who will I be speaking to?2018-05-18T09:45:59+00:00

ARIANNE Relocation Specialists has been in the relocation business for over 20 years and has a number of dedicated local experts who will be able to answer your relocation questions. Our founder, Manon, takes most of our tele-consultations personally so you can be confident you’re getting the very best service!

What if I forget some of my questions, or come up with more questions afterwards?2018-04-26T10:06:37+00:00

ARIANNE Relocation Specialists is here to make sure your relocation is as smooth and seamless as possible. If you realise you have other questions after the tele-consultation, just get in touch and we’ll do our best to answer them!

Can we call for assistance even after we are settled-in?2018-04-24T12:12:55+00:00

ARIANNE offers ongoing relocation assistance in most of its programmes. This ongoing support can be available throughout the duration of your stay in Canada, providing you with information, resources and a friendly and helpful ear whenever needed.

Can I speak to someone in advance of arriving in Canada, as well as meeting someone on the ground?2018-04-26T10:07:38+00:00

Yes of course! All of our In-Person Services packages include Tele-Consultation time with our relocation experts so that we can make sure we have as much sorted in advance of your arrival in Canada. We’ll carry out a needs assessment and provide you with pre-departure checklists to make sure it’s all systems go when you meet up with your relocation specialist in your new city!